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Service Quality Delivery and Its Impact on Customer ... the measurement of customer satisfaction through delivery of service quality in the banking sect or in Malaysia. A quantitative research was used to study the relationship between service quality dimensions and customer satisfaction. Assurance has positive relationship but it has no significant effect on customer satisfaction. JC’s Casino Employee Retention Issue | Homeworktiger.com Read the following scenario: You are an independent consultant who has recently been hired by JC’s Casino to help improve retention issues concerning the dealers and housekeepers. Most of the dealers have been leaving the casino to work at other casinos in the area, even though JC’s Casino pays better than their local competition.
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The purpose of this study is to apply a service management framework to the study of casino hotels and introduce an exploratory research case study that provides a preliminary investigation into the relationship between dimensions of service climate and customer satisfaction in a casino property.
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